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Customer Service Agent: Bulk (Midrand) Job Vacancies at AECI in Midrand 2018

AECI hiring for Customer Service Agent: Bulk (Midrand) placed in Midrand. This job vacancies is open from 8 Agustus 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Customer Service Agent: Bulk (Midrand) job opening 2017.

AECI Recruitment 2017

Customer Service Agent: Bulk (Midrand) - Midrand

Crest Chemicals is looking to recruit a Customer Service Agent: Bulk to work in Midrand.

Crest Chemicals (Crest) represents several international manufacturers of specialty and commodity chemical products and distributes these to a large number of industries in South Africa and Southern Africa. Its six divisions service key markets in food, paints and coatings, pharmaceutical and personal care, mining and water treatment, surfactants, and general industry. Duties & Responsibilities Capture customer order on Sage within SLA and standard operating procedures.
  • Verify pricing on customer order prior to processing.
  • Liaise with transporters to arrange bulk deliveries within SLA and SOP’s.
  • Raise transport purchase orders.
  • Liaise with the warehouse, and logistics and update internal/external customers on status of orders.
  • Expedite orders where necessary and aim to meet customer expectations.
  • Ensure effective contingency planning i.e. reduce transporter standing times.
  • Manage back orders.
  • Respond to customer queries timeously.
  • Amend bulk order quantities on receipt of POD’s to ensure accurate customer invoicing.
  • Liaise with relevant departments to ensure all customer and stakeholder processes are administered efficiently.
  • Process bulk stock purchase orders in line with pre-negotiated prices.
  • Co-ordinate repacking of bulk as required.
  • Report on inventory forecasting and bulk stock movements.
  • Maintain all relevant documentation as per SOP’s ensuring ease of retrieval.
  • Ensure alignment and adherence to customer requirements and, Hazchem and safety standards.
Comply with all ISO standards. Qualifications & Experience Matric.
  • Degree or Diploma in Supply Chain or Logistics preferred or NQF equivalent advantage.
  • Exposure to planning and distribution – preferred.
  • Minimum of 5 years’ experience in supply chain or liquid bulk logistics.
  • MS Office, Sage ERP System.
  • Ability to implement and or improve planning systems.
  • Advance coordination skills.
Knowledge of liquid bulk stock movement and SAGE ERP advantageous. Competencies Planning & organising.
  • Attention to detail.
  • Communication.
  • Strong problem solving and analytical thinking.
  • Negotiation skills.
  • Interpersonal skills.
  • Innovation.

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