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Customer Service Agent Job Vacancies at Ecolab in Johannesburg 2018

Ecolab hiring for Customer Service Agent placed in Johannesburg. This job vacancies is open from 5 Juli 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Customer Service Agent job opening 2017.

Ecolab Recruitment 2017

Customer Service Agent - Johannesburg

Join Ecolab’s team as an Customer Service Agent in Johannesburg, South Africa and help make the world cleaner, safer and healthier. We’re growing and need talented people like you to help us continue to protect the world’s most vital resources.

In this role, you will efficiently enter orders, service requests, delivery and customer inquiries in an inbound call center environment. Typically responds to 160-190 calls daily from customer and field and sales associates primarily in two divisions in a manner that maintains good customer relations. Completes necessary records to document inquiries.

What’s in it For You:

  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.

What You Will Do:

  • Process 60-100 inbound calls per day.
  • Manage outbound calls, depending upon volume.
  • Must possess solid problem solving & interpersonal skills.
  • Handle all calls in a prompt and courteous manner.
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems.
  • Complete a call on screen accurately while speaking with the customer.
  • Process orders, literature requests, and applies information to our customers.
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues.
  • Consistently achieve average scores in quantity within the team, and target scores in quality.
  • Provide reliable customer service in area of responsibility.

Minimum Qualifications and Skills/Competencies:

  • Secondary or equivalent qualification.
  • Proficient with Microsoft Office (Excel, Word, Access, and Outlook).
  • Experience using Customer Service systems (Syspro and SAP).
  • Ability to interact professionally with others and work independently in a fast-paced environment.
  • Prior experience utilizing a multi-line telephone system.
  • Strong problem solving and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Highly dependable team player.
  • Ability to prioritize workload and complete responsibilities on time.
  • Fluent in English.

If you are interested in Customer Service Agent job opened by the Ecolab, immediately prepare the requirements and qualifications to apply for this Customer Service Agent job. For more info click on the button below:

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