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Helpdesk Support Agent Job Vacancies at Business Connexion in Bloemfontein 2018

Business Connexion hiring for Helpdesk Support Agent placed in Bloemfontein. This job vacancies is open from 29 Juni 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Helpdesk Support Agent job opening 2017.

Business Connexion Recruitment 2017

Helpdesk Support Agent - Bloemfontein

Primary Functions of the Role

  • Helpdesk 1st Response
  • Provide remote support to clients
  • Recurring Tasks
  • System Testing and Version Control
Job Requirements

Experience & Qualifications
Experience required for the job:

  • Microsoft Administration knowledge and experience
  • Windows Server 2003 and Windows XP and Windows 7
  • Structured Query Language (dos based applications e.g. bat files, SQL/ MySQL)
  • Retail Computer hardware knowledge
  • Helpdesk Support (Telephonic / Remote)
  • Exposure to the Pharmacy Retail Environment

Education:

  • Matric
  • N Dip in Information technology or Btech Information Technology or equivalent

Competencies & Skills
Knowledge Required to do the job:
  • Understanding of the client’s core business culture and needs
  • Understanding of UCS admin requirements and system solutions
  • Basic understanding of the systems application deployed at customers
  • Good understanding of the customer services provided (internal and external)
  • In-depth understanding of the Project Charter and any related SLA’s
  • Good understanding of UCS Technology client management policies and procedures
  • Good understanding of the client’s business processes

Skills/ Abilities required to do the job:
  • Communication skills, including telephony skills
  • Good presentation skills
  • Well-spoken and articulated
  • Time management skills
  • Analytical and problem solving skills
  • Accounting skills
  • Have a good understanding of the architecture and business rules of the clients
  • Must have initiative and be able to work unattended
  • Must be able to work well under pressure situations and deliver high quality work
  • Fluent in English and Afrikaans and where possible other indigenous languages
  • Precise and accurate in work output at all times
  • Take on responsibility for immediate work environment
  • Diplomacy and ethical
  • Excellent basic management skills – especially planning, coordinating and organizing
  • Ability to work collaboratively with other departments and external service providers
  • Ability to manage service providers ensuring clear delegation of responsibilities and authority
  • Ability to monitor and control and to institute corrective action
  • Ability to comply with financial requirements and submit accurate reports as required
  • Ability to resolve conflict and to motivate others

If you are interested in Helpdesk Support Agent job opened by the Business Connexion, immediately prepare the requirements and qualifications to apply for this Helpdesk Support Agent job. For more info click on the button below:

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