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Contact Centre Agent Job Vacancies at Stellenbosch University in Bellville 2018

Stellenbosch University hiring for Contact Centre Agent placed in Bellville. This job vacancies is open from 15 Mei 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Contact Centre Agent job opening 2017.

Stellenbosch University Recruitment 2017

Contact Centre Agent - Bellville

  • Excellent customer service skills (including the ability to ask questions, investigate, to listen, and to establish rapport);
  • A clear communicator with a genuine passion for speaking to customers and for answering queries;
  • Ensuring that customer’s queries are answered with the aim of finding a first time resolution;
  • Ensuring that queries are responded to within the agreed upon response time;
  • Ensuring that the best customer care experience is given to all customers;
  • Responding to enquiries on various platforms, including social media, e-mail, live chat, telephonic and faxed);
  • Handling walk-in enquiries at the Enquiries Desk;
  • Logging all contacts as required;
  • Routing escalated queries;
  • Achieving KPI’s whilst maintaining excellent quality;
  • Collaborating with colleagues to identify and highlight trends in any customer queries;
  • Passionate about being the best you can be and the desire to achieve targets.
Primary
  • A completed three-year full time university degree;
  • Excellent and professional verbal communication skills in English and Afrikaans;
  • Excellent and professional written and verbal communication skills in both English and Afrikaans;
  • Six to twelve months’ work experience in a university's prospective student environment;
  • Excellent customer service skills (including the ability to ask questions, to investigate, to listen, and to establish rapport);
  • Ability to simultaneously handle different clients across various platforms, including social media, email, web chat and telephonically;
Additional
  • An analytical and detail-oriented approach;
  • Flexibility;
  • Strong focus on quality;
  • A high level of computer literacy;
  • Flexible for both SU and customers;
  • Strong teamwork ability;
  • Flexibility and ability to adapt quickly to changing priorities;
  • Ambitious and willing to accept new challenges.
  • Knowledge of isiZulu/isiXhosa and/or another South African language.

If you are interested in Contact Centre Agent job opened by the Stellenbosch University, immediately prepare the requirements and qualifications to apply for this Contact Centre Agent job. For more info click on the button below:

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