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Client Support Representative Job Vacancies at Meltwater in Cape Town 2018

Meltwater hiring for Client Support Representative placed in Cape Town. This job vacancies is open from 1 Juni 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Client Support Representative job opening 2017.

Meltwater Recruitment 2017

Client Support Representative - Cape Town

  • Location: De Waterkant, Cape Town, RSA.
  • Application Deadline: 18 June 2018
  • Interviews: 18 June 2018 to 24 June 2018
  • Start Date: 1 August 2018
  • Salary: R18 000, R21 600 OTE

Today we live in an information society. Are you excited to work on the forefront of software, online and AI industries?

The G2 Crowd has ranked Meltwater as one of the Top 100 Software companies of 2018, as well as the #1 PR Analytics tool.

For over fifteen years, Meltwater has maintained a very unique culture. More about us! Watch here! https://vimeo.com/251532238

What to expect as a Client Support Representative

The Client Support Representative is a business-to-business support role which involves representing the Meltwater services to existing clients across EMEA. The Customer Support Representative is responsible for diagnosing and performing first‐level troubleshooting. He/She will possess the proper product knowledge to train customers and recognize when to transition issues to the Account Manager. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

Responsibilities:

  • You’ll deliver excellent customer service and help our customers succeed with Meltwater’s proprietary software platforms
  • Maintain our customer Help Centre and localise self serve content
  • Become a product knowledge expert on our SaaS platforms
  • Serve as a liaison between our technical team and account management team
  • Collaborate with team to achieve your collective and individual monthly and quarterly goals
  • Participate in team culture!

Within this role you’ll be working directly with clients who are typically in the Public Relations, Communications or Marketing Departments. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen.

Leadership will facilitate your professional growth as you’ll receive extensive training and the opportunity to take on more responsibilities as needed. We pride ourselves in being able to develop fantastic Managers and we only promote from within. With offices located globally, the abilities to advance your career are unlimited.

The ideal type talent for this role would be ambitious and driven, just like anyone working here! The kind of person that is successful with Meltwater cares about customers, is hardworking, intelligent, and well rounded. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.


Skills & Requirements


Required

  • Fluent in at least of one the following languages: Arabic, Danish, Finnish, French, Dutch, German, Norwegian or Swedish

We would love to see

  • University degree (any discipline)
  • At least 1 year of working or intern experience in Customer service
  • Excellent level of proficiency in written & spoken English
  • Exceptional communication & writing skills
  • Extremely self-motivated & organised with the ability to multitask & prioritise
  • Welcoming to change and high volume environment
  • Technical skills: Microsoft Excel & PowerPoint
  • Strong analytical, problem solving and investigative skills
  • Valid to work within RSA - Work Permit/Visa

You will get bonus points for:

  • Ambitious internships or relevant professional experience
  • Familiarity with public relations, communications or marketing
  • International experience (academic, personal or professional)
  • Basic understanding of HTML/CSS to make small edits as needed

If you are interested in Client Support Representative job opened by the Meltwater, immediately prepare the requirements and qualifications to apply for this Client Support Representative job. For more info click on the button below:

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