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Customer Care Agent Job Vacancies at e.tv in Cape Town 2018

e.tv hiring for Customer Care Agent placed in Cape Town. This job vacancies is open from 15 Mei 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Customer Care Agent job opening 2017.

e.tv Recruitment 2017

Customer Care Agent - Cape Town

Reporting to the Manager: Customer Care, your Key Performance Areas include:

Handling telephone correspondence

  • Receiving incoming viewer calls.
  • Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
  • Logging all viewer information on our Customer Relationship Management Software.

Maintain customer relations

  • Resolving and responding to customer queries, complaints, comments and suggestions.
  • Providing advice to callers about OpenView HD (OVHD) related issues.
  • Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.

Minimum Requirements:

  • Matric Certificate
  • A minimum of 1 years’ experience in a similar role
  • Problem solving skills
  • Planning skills
  • Organising skills
  • Interpersonal skills
  • Persuasiveness
  • Communication skills
  • Coping under pressure
  • Conflict handling skills
  • Computer literacy: MSO Word, Excel, Outlook, Powerpoint

If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to [email protected]:

  • Your CV
  • A certified copy of your ID
  • A certified copy of your Qualifications
  • Completed Application Form

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful. CLOSING DATE

22 MAY 2018

If you are interested in Customer Care Agent job opened by the e.tv, immediately prepare the requirements and qualifications to apply for this Customer Care Agent job. For more info click on the button below:

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