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Officer: Recoveries Job Vacancies at Nedbank in Bloemfontein 2018

Nedbank hiring for Officer: Recoveries placed in Bloemfontein. This job vacancies is open from 11 Mei 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Officer: Recoveries job opening 2017.

Nedbank Recruitment 2017

Officer: Recoveries - Bloemfontein

To reduce impairment charge and minimise credit risk for Nedbank Group by following credit collections process while considering client satisfaction and retention.



Job Responsibilities


  • granted by preparing facility letter.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Contribute to Business Unit cost saving strategy by adhering to the costs limit set by management.
  • Manage client expectations by operating within the specified parameters (outbound and inbound calls) and Service Level Agreements (SLA).
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team
  • Mitigate credit risk by downloading and actioning daily excess reports and monthly risk management reports.
  • Ensure compliance to legislation by making recommendations based on the credit policy guidelines.
  • Validate client and supporting information / security by requesting updated information from internal and external parties.
  • Monitor Credit Management Information System (CMIS) by requesting updated information from external parties.
  • Analyse credit applications by assessing serviceability of the funding applied for and client behaviour on both internal and external records.
  • Ensure acceptable risk levels by analysing application as guided by the risk score card.
  • Eliminate impairments and credit loss ratio by assessing client behaviour on the account and taking the required actions.
  • Conduct risk assessment of client credit by adhering to the prescribed mandate and credit policy.
  • Evaluate affordability and credit risk by conducting a financial analysis (e.g. Excel; Moody's ratings; BASEL Committee ratings).
  • Assist in handover / take-on process by preparing the handover / take-on template.
  • Check the client portfolio by actioning bank report; Overseas Telegraphic Transfers (OTTs) and Electronic Relationship Management (ERM) requests.
  • Build and maintain effective internal and external client relationships by advising on credit and application process and training product knowledge.
  • Eliminate impairments and credit loss ratio by assessing client behaviour on the account and taking the required actions.



Type of Exposure

  • Working with a group to come up with alternative solutions to a problem
  • Capturing data
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Checking accuracy of reports and records.
  • Managing conflict situations
  • Drafting reports
  • Sharing information in different ways to increase internal stakeholders understanding
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Comparing two or more sets of information
  • Managing customer expectations
  • Communicating internally
  • Interacting with diverse people
  • Tracking cost against a budget
  • Interacting with external clients
  • Self management
  • Working in a fast passed environment
  • Credit Collections
  • Working in a team
  • Credit applications / Annual reviews
  • Working with spread sheets


Technical / Professional Knowledge

  • Administrative procedures and systems
  • Client service principles
  • Credit and collections
  • Spreadsheets and databases
  • Stakeholder management
  • Drafting reports
  • Managing conflict situations
  • Sharing information in different ways to increase stakeholders understanding
  • Comparing two or more sets of information
  • Working with a group to identify alternative solutions to a problem
  • Interacting with diverse people
  • Building and maintaining effective relationships with internal and external stakeholders
  • Communicating complex information orally
  • Checking accuracy of reports and records
  • Costing
  • Database Management
  • Credit management principles and requriements


Behavioural Competencies

  • Building Customer Loyalty
  • Communication
  • Collaborating
  • Decision Making
  • Work Standards
  • Managing Work


Talent Acquisition Consultant


Please contact Asanda Nodendwa for more information about this exciting opportunity with Nedbank.

***All applications are managed through our Careers Page and must be completed on the system




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Please contact the Nedbank Recruiting Team at +27 860 555 566

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