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Call Centre Agent (MFC Call Centre x 8 ) Job Vacancies at Old Mutual Life Assurance Company in Pinelands 2018

Old Mutual Life Assurance Company hiring for Call Centre Agent (MFC Call Centre x 8 ) placed in Pinelands. This job vacancies is open from 11 Juni 2018 to the end of this month. Here is more information about the requirements, qualifications and job descriptions associated with Call Centre Agent (MFC Call Centre x 8 ) job opening 2017.

Old Mutual Life Assurance Company Recruitment 2017

Call Centre Agent (MFC Call Centre x 8 ) - Pinelands

Old Mutual is the 2018 No 1 Top Employer in South Africa and Ghana and remains the Industry Leader in Financial Services and Insurance. We have also been certified as a Top Employer in all the 13 countries across the African continent. We are rooted in our purpose of “Enabling Positive Futures” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture with Great Rewards and Recognition.
The position is that of a Call Centre Agent whose primary role would be to interact telephonically and via e-mail with clients/intermediaries/advisors by advising and assisting them on various products that Old Mutual offers. The incumbent will be working in a technically advanced and evolving Call Centre, which forms part of the OMEM CST Customer Services Business Unit.
KRA's
Client Service Delivery
  • Deals with client enqueries via telephone or e-mail in adherence with productivity standards.
  • Takes inbound calls and shares relevant information.
  • Finalises call at point of contact where possible.
  • Ensures that more complex queries are escalated appropriately.
  • Makes outbound calls in accordance with predetermined schedules.
  • Effectively manage any non-conformances.

Personal Effectiveness
  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Quality Assurance
  • Handles all queries in adherence with procedural and quality standards.



Job Requirements


  • Matric with Maths essential
  • Post matric qualification will be advantageous
  • Old Mutual inbound Call Centre experience of 6 months - 1 year will be advantageous (telephony and email)
  • Knowledge of the following product and processes (MFC/Retail Mass will be advantageous
  • Excellent verbal and written communication skills
  • Ability to work under pressure
  • Must be team orientated
  • Good judgment and problem solving skills
  • High sense of client care with high energy levels
  • Experience with customer complaints handling is advantageous
  • Computer literate i.e. MS Office and good typing skills
  • Knowledge of Old Mutual systems i.e. OMUNET, CRAFT, VANTAGE, EMS, BIZAGI, Outlook, Intranet, Avaya, CS Portal, Right fax system, soft phone is advantageous.
  • Able to start work at flexible times (flexible start times from 7h15 to 9h30) & end the day at flexible times (flexible end times from 15h45 to 18h00 accordingly) (these hours might change in order to meet business needs)
  • The Call Centre business hours are Mon-Fri from 07h30 to 17h00 (these hours might change in order to meet business needs). Saturday shift work will be required where necessary.
  • Own or reliable transport essential

Competencies

  • Client Focus
  • Gaining Commitment
  • Initiating Action
  • Ownership
  • Technical Knowledge

If you are interested in Call Centre Agent (MFC Call Centre x 8 ) job opened by the Old Mutual Life Assurance Company, immediately prepare the requirements and qualifications to apply for this Call Centre Agent (MFC Call Centre x 8 ) job. For more info click on the button below:

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